How to proceed with the claim?

Customers submit your request by email info@project-r1.com
Standard warranty period for goods purchased in the online store project-r1.com she's 12 months old. However, it does not apply to second-hand goods that may occasionally be included in the offer. The warranty period begins on the day of receipt of the goods by the customer.

After receiving the claimed goods, we will immediately contact you by e-mail or phone and agree with you on a quick resolution of the complaint. In case of recognition of the claim, we will exchange the claimed goods piece by piece, or provide another one that you choose (up to the value of the claimed goods), according to your decision, and we also bear the costs of returning it and delivering new goods, or you have the right to withdraw from the contract and in this case we will refund you. The claim will be settled as soon as possible, but no later than 30 days after the claim. You will be informed about the outcome of the complaint immediately after the conclusion of the complaint procedure by e-mail.

(1) if it is a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely and proper manner. The seller is obliged to remove the defect without undue delay.(2) the buyer may, instead of removing the defect, require the replacement of the product or, if the defect concerns only a part of the product, the replacement of the part, provided that this does not incur unreasonable costs to the seller in view of the price of the product or the severity of the defect.(3) the seller may always, instead of removing the defect, replace the defective product with an impeccable one, if this does not cause serious difficulties for the buyer. (4) if it is a defect that cannot be removed and which prevents the product from being properly used as a product without a defect, the buyer has the right to exchange the product or has the right to withdraw from the contract. The same rights belong to the buyer if it is a removable defect, but if the buyer can not properly use the product due to the recurrence of the defect after repair or for a larger number of defects.(5) in the case of other irremovable defects, the buyer has the right to a reasonable discount on the price of the product.

How to return the purchased goods within the 14-day period?
The consumer is entitled to withdraw from the purchase contract without giving a reason in accordance with paragraph. § 7 et seq. Act no. 102/2014 Z.z. on consumer protection in distance sales (hereinafter referred to as the "act on consumer protection in distance sales") within 14 days of receipt of the goods, respectively. from the date of conclusion of the contract for the provision of the service or the contract for the provision of electronic content not supplied on a tangible medium, if the seller has timely and properly fulfilled the information obligations under paragraph. Section 3 of the Consumer Protection Act for distance selling.
You also have this right if you pick up an order made via the internet in person at the store.

If you purchase goods in connection with your business activity (which is decided by putting the pin on the purchase document), the right of withdrawal does not arise, since the Commercial Code does not allow this possibility.

Where should I send the goods?
You don't have to worry, we'll take care of everything. We will arrange for the goods to be picked up by courier from your address, all costs being borne by US. When filling out the form, select or add the address from which you wish to pick up the goods.

Pack the returned goods well so that they are not damaged during transport. When returning goods, we recommend that you return them unused, in the same condition in which you received them (including documentation, accessories, etc.).

The seller undertakes to return to the buyer the price paid for the goods within 14 calendar days from the date of delivery of the withdrawal. The refund will be sent to the bank account indicated by the customer when ordering cash on delivery or back to the same account from which the payment was made. However, this does not happen before the consumer delivers the goods to us or presents proof of dispatch or receipt of the goods. Please note that some products must be physically present in our warehouse for use and processing control purposes. This can extend the processing time of the refund, because we are waiting for the delivery of the goods by couriers.

Roman Purchenko, Bratislava, Zuzana Chalupova 4029/9, 85107

Do not send the goods on delivery, we do not accept such goods.

Good to know:
Meeting the 14-day deadline
For compliance, it is crucial when the withdrawal from the contract is delivered to us. Delivery means written information that you want to withdraw from the contract, or the delivery of the withdrawal itself with the goods.

The withdrawal period lasts 14 calendar days and starts on the next working day after receipt, e.g. if the customer takes the goods on Wednesday, the first day is counted Thursday.

What goods cannot be returned?
Unless the seller and the consumer agree otherwise, the consumer may not withdraw from the contract, the subject of which, among other things, are:

sale of goods made according to the specific requirements of the consumer or goods intended specifically for one consumer, or goods that, due to their characteristics, cannot be returned, or goods that are perishable
sale of an audiovisual work, a Phonogram or a Phonogram of a performance or a multimedia work unpacked by the consumer
COMPLAINTS PROCEDURE (LIABILITY FOR DEFECTS, WARRANTY, CLAIMS)
This complaint procedure is governed by the relevant provisions of the Civil Code as amended later. regulations and provisions of Act no.Regulation (EC) no 250/2007 z. on consumer protection and on amendments to the act of the Slovak National Council no. 372/1990 Coll. on offences, as amended, in respect of liability for defects and the application of liability for defects in goods and services sold.

1. The seller is responsible for the defects of the goods and the buyer shall immediately make a complaint to the seller in accordance with the applicable complaint procedure. The warranty period for the products sold is established by the general legislation - the Civil Code in force at the time of sale.

a) the processing of complaints is subject to the applicable complaints procedure. By sending the order to the seller, the buyer confirms that he has been duly informed of the conditions and manner of the complaint of the goods, including data on where the Complaint can be applied, and on the implementation of warranty repairs in accordance with paragraph. §18 para. 1 of Act no. Regulation (EC) no 250/2007z. on consumer protection and on amendments to the act of the Slovak National Council no. 372/1990 Coll. on offences as amended (hereinafter referred to as the"Act").

B) the complaint procedure applies to goods purchased by the buyer from the seller in the form of e-commerce on the seller's e-commerce website or by e-mail or otherwise.

c) the complaint procedure in this form is valid for all business cases, unless other warranty conditions are contractually agreed.

2. The buyer has the right to claim a warranty from the seller only for goods that show defects caused by the manufacturer, supplier or seller, are covered by the warranty and were purchased from the seller.

A) the buyer shall inspect the goods upon receipt of the goods. Upon detection of defects in the goods, may make claims for defects found during this inspection. During the warranty period, the customer has the right to remove the defect free of charge upon presentation of the goods, including accessories, to the seller together with the warranty card (if issued), proof of purchase of the Goods - one of these documents is sufficient

b) if the Goods show defects, the customer has the right to make a claim at the seller's establishment in accordance with the provisions of §18 para. 2 of the Consumer Protection Act by e-mail or by telephone.

3. The complaint procedure for goods that can be objectively presented to the seller begins on the day when all the following conditions are met:

a) the claimed product was submitted by the consumer to the following address: Roman Purchenko, Bratislava, Zuzany Chalupová 4029/9, 85107

b) together with the claimed product, a proof of purchase was submitted to the above address – a cash receipt (invoice), a warranty card, if issued - one of these documents is sufficient, the completed complaint form, the name and address of the consumer, or telephone contact, an accurate description of the defect of the goods, or how the defect of the goods occurred.

C) A sample of the complaint protocol is available at :

The consumer fills in the complaint form and sends the complaint protocol to the seller by e-mail or Slovak post, or in person at the above address.

4. The beginning of the complaint procedure is also the date of the complaint. The buyer shall submit the claimed goods to the seller's Registered office or at the place specified in this complaint procedure / point 8.a./. The seller is obliged to accept the complaint in any establishment in which the acceptance of the complaint is possible, that is, in its place of business in accordance with paragraph. § 18 para. 2 of the act on consumer protection / hereinafter referred to as the act

a) at the place designated for receiving complaints, the seller is obliged to ensure the presence of a person authorized to handle complaints in accordance with paragraph. § 18 para. 3 of the law.

5. The buyer applies liability for defects in the product to the seller without undue delay.

a) on the day of receipt of the claim, the seller shall issue to the buyer a document confirming receipt of the claim in writing, e.g. in the form of mail or in writing, in which he is obliged to accurately indicate the defects of the goods in accordance with art. § 18 para. 5 of the law.